1. Purpose & Scope

Fender IT respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit the Site or engage our Services.

2. What Information We Collect

Identity data – name, company, job title.
Contact data – email address, phone number, postal address.
Technical data – IP address, browser type, referring pages, time‑zone settings, cookies and analytics identifiers.
Service data – Business requirements, system architecture, project artefacts and correspondence.

3. How We Collect Information

Directly from you when you complete forms, subscribe to newsletters or communicate with us.
Automatically via cookies and similar technologies when you navigate the Site.
From public sources or third‑party referrals where lawful.

4. Why We Collect & Use It

We collect and use personal information to:

Provide and improve our Services;
Respond to enquiries and support requests;
Send administrative messages and marketing communications (you can opt‑out at any time);
Comply with our legal obligations.

5. Disclosure to Third Parties

We may share information with:

Cloud‑hosting providers, analytics platforms and professional advisers who assist us in operating our business;
Authorities where required by law or to protect our rights;
Overseas service providers (currently located in the United States and EU). We take reasonable steps to ensure they handle information in accordance with the APPs.

6. Security & Storage

We implement technical and organisational measures (encryption, access controls, secure coding practices) to protect personal information. Data is stored on secure servers hosted in Australia and/or reputable overseas data centres.

7. Access & Correction

You may request access to, or correction of, the personal information we hold about you by emailing tye@fenderit.com.au. We will respond within 30 days.

8. Cookies & Analytics

The Site uses cookies and similar technologies for analytics and functionality. You can disable cookies in your browser, but some features may not work.

9. Direct Marketing

We may send you updates about our Services we think may interest you. You can opt‑out by clicking the unsubscribe link or by contacting us.

10. Complaints

If you believe we have breached your privacy rights, please contact us at tye@fenderit.com.au. If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on the Site with the "Last updated" date.

12. Contact Us

For any questions about this Privacy Policy or our privacy practices, email tye@fenderit.com.au.

Privacy Policy